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Frequently Asked Questions

What is a Soulprint?
A Soulprint is your unique spiritual profile generated by combining five ancient wisdom traditions: Western Astrology (Sun, Moon & Rising signs), Human Design (type, authority, profile), Gene Keys (shadow-gift-siddhi spectrum), Numerology (Life Path number), and the Chinese Zodiac (animal sign & element). Together, these systems paint a multidimensional picture of who you are.
What birth information do I need?
You'll need your date of birth, time of birth, and place of birth. The time of birth is particularly important for accurate Rising sign and Human Design calculations. If you don't know your exact birth time, the app will still calculate what it can, though some results may be less precise.
How accurate are the calculations?
Atlas Within uses the astronomy-engine library for real astronomical planetary positions — the same data professional astrologers use. Human Design calculations are ported from the established hdkit library. Numerology uses the traditional Pythagorean reduction method. All core calculations are done on your device with no shortcuts or simplified lookup tables.
What does the premium unlock include?
The premium Soulprint unlock gives you access to your complete synthesis — 9 discovery layers that blend all five systems into actionable insights — plus a multi-chapter AI-generated report you can read in-app, email as a PDF, or print. The report synthesizes all your systems into a cohesive narrative with practical guidance.
How do I restore a purchase?
If you've previously purchased a premium Soulprint, you can restore it by signing in with the same Apple ID or Google account you used for the original purchase. Go to your Profile and the app will automatically detect existing purchases via the App Store.
Is my birth data private?
Yes. Your birth data is stored locally on your device only. It is never uploaded to our servers or shared with third parties. When you generate a premium report, only the calculated system outputs (not your raw birth data) are sent to our secure server. See our Privacy Policy for full details.
Can I create multiple Soulprints?
Currently, the app supports one Soulprint at a time. You can recalculate with different birth data, but this will replace your existing profile. We may add support for multiple profiles in a future update.
What about Enneagram and Myers-Briggs?
The Enneagram and Myers-Briggs Type Indicator require personality assessments that can't be derived from birth data alone. While these systems appear in the app for context, they provide general information rather than a personalized calculation. We may add self-assessment options in a future update.
How do I request a refund?
Since purchases are processed through Apple's App Store, refund requests must be submitted to Apple directly. You can do this at reportaproblem.apple.com or through the purchase confirmation email from Apple.
How do I delete my account?
You can sign out from the Profile screen in the app, which removes your account association. Uninstalling the app deletes all locally stored data, including your birth information and Soulprint results. Since we don't maintain a backend database of user accounts, there is no additional server-side data to delete.

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